No hallucinations – No guesswork – Just answers you can trust.
Humley's AI Assistants handle the questions your tenants ask every day — accurately, instantly, and around the clock.
Tenant expectations are rising while budgets stay flat. The same routine questions fill call queues — repairs, rent, gas safety — while complex cases wait.
Staff answer the same 20 questions all day — office hours, repair processes, direct debit setup — instead of focusing on complex cases that need a human touch.
A water leak at 11pm shouldn't mean a crisis. Without digital self-service, tenants are left waiting until Monday — or calling an emergency line unnecessarily.
Different agents give different answers. Policy updates don't reach everyone. Tenants get contradictory guidance and lose trust in the service.
Humley Digital Assist is a conversational AI assistant that lives on your website and knows your organisation inside out. It handles the questions tenants actually ask — accurately, in seconds, at any hour.
Unlike generic AI tools, Humley is trained on your website, your policy documents, your tenancy handbooks — whatever knowledge your organisation already has. One trusted source of truth, powering every answer.
Humley is pre-shaped for housing association service areas — deployed in days, not months.
Reporting routine or emergency repairs, out-of-hours guidance, rechargeable repairs, scheduling appointments.
Due dates, payment methods, setting up direct debits, what to do if struggling to pay.
Emergency steps, annual check scheduling, what happens if you miss a visit.
How to raise a complaint, timescales, escalation paths, and what to expect at each stage.
Reporting process, evidence guidance, partner agency referrals, what the HA can and can't do.
How to apply, waiting lists, shared equity and ownership schemes, eligibility criteria.
Humley Agent Assist puts the intelligence built for your tenant-facing assistant directly on your contact centre agents' screens — delivering accurate, consistent answers in real time during live calls, so agents never have to search for the right answer again.
Humley Telephone Assist uses the same trusted knowledge base as Digital Assist — delivering consistent answers across web and voice. Tenants call your usual number, speak naturally, and get an accurate answer. Routine calls resolved instantly. Complex cases passed seamlessly to your team.
Humley doesn't replace your team — it frees them to do what only people can do.
We handle the technical complexity. You point us at your knowledge and sign off the QA.
We ingest your website, PDFs, tenancy handbooks, and policy documents. No manual re-keying. Your existing knowledge becomes the Assistant's foundation.
We configure the assistant to your service areas, test it against real tenant questions, and tune responses before go-live. Full QA sign-off — nothing goes live without your approval.
Humley deploys as a widget on your website. Tenants can start using it immediately — no app download, no account, no friction.
Book a personalised demo and we'll show you exactly how Humley would work for your organisation — trained on your policies, answering your tenants' actual questions.